patih Casino & Sportsbook Data Care

This page describes what we collect when you use patih and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and comply with local regulations. We do not sell your data to advertisers or third parties outside our payment and compliance network.

When you open an account on patih, we ask for your name, email, phone number, and date of birth. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction records from those payment processors. Before your first withdrawal, we request government-issued ID and proof of address to verify your identity. All this information is encrypted and stored on secure servers.

Our data practices reflect our commitment to transparency. We explain what we collect, why we collect it, and how long we keep it. You have the right to request access to your data, correct inaccuracies, or request deletion subject to legal retention obligations.

What We Collect on patih

We collect account information when you register on patih: your full name, email address, phone number, date of birth, and username. We also collect your IP address and device information (browser type, operating system) to detect fraud and unauthorized access. When you deposit, we receive transaction data from your payment provider—the amount, date, and payment method. We do not store your full payment card details; payment processors handle that separately.

Before your first withdrawal from patih, we collect identity verification documents: a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). We also collect your gameplay history—wagers, game outcomes, and account balance changes—to calculate weekly cashback, track tier progression, and detect bonus abuse or suspicious patterns.

Verification documents: We collect identity documents only to comply with Know Your Customer (KYC) regulations. These documents are encrypted and stored separately from your account profile. We do not share them with third parties except as required by law.

How We Use Your Data on patih

We use your personal information to verify your identity, process your deposits and withdrawals, and calculate your weekly cashback and tier status. We use your gameplay history to detect fraud, bonus abuse, and account manipulation. We use your email to send account notifications, promotional offers, and support responses. We use your IP address and device information to prevent unauthorized access and detect multiple accounts from the same user.

We do not use your data for marketing purposes without your consent. We do not sell your email address or phone number to third parties. We do not share your gameplay history or account balance with advertisers. We share your data only with our payment processors (to settle deposits and withdrawals), our compliance team (to verify identity and detect fraud), and legal authorities (when required by law or court order).

Third-Party Processors and Data Sharing

Our payment processors—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—receive your transaction data directly from you when you deposit or withdraw. We do not pass your full payment details to these processors; they handle payment processing independently. Our compliance team may share your identity verification documents with local regulators if required by law. We may also share aggregated, anonymized data (e.g., "patih processed 50,000 transactions in Jakarta last month") with industry partners, but this data does not identify you.

Data location and jurisdiction

Our servers may sit outside your jurisdiction. By using patih, you consent to your data being processed and stored outside Indonesia if necessary for platform operations. We comply with data protection laws in all jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

Data Retention and Deletion

We retain your account data for the duration of your account and for a period after termination as required by local regulations. Typically, we keep account records for at least three years after account closure to comply with anti-money-laundering and tax regulations. Your gameplay history is retained for the same period. Identity verification documents are retained for the same duration and then securely deleted.

You may request deletion of your personal data by contacting our support team. We will delete your data subject to legal retention obligations. If you request deletion while your account is active, we will close your account and begin the deletion process. Some data may be retained in anonymized form for statistical and fraud-prevention purposes.

  • 1
    Request your dataStep 1

    Email our support team requesting access to your personal data. Include your account email and any specific data categories you want to review.

  • 2
    Verification processStep 2

    We verify your identity and confirm the request. This typically takes one business day.

  • 3
    Data deliveryStep 3

    We send your data in a readable format (typically CSV or PDF) to your registered email address.

Cookies and Tracking on patih

We use cookies to keep you logged into patih and to remember your preferences (language, theme). These cookies are essential for the platform to function. We do not use cookies to track your behavior across other websites. We do not use third-party analytics cookies that would identify you personally. Our cookies expire when you log out or after a period of inactivity.

You can disable cookies in your browser settings, but this may prevent you from logging into patih or using certain features. We do not use pixel tags, web beacons, or other tracking technologies to monitor your activity outside patih.

Your Rights and Contact

You have the right to access your personal data, correct inaccuracies, request deletion, and object to certain processing. To exercise these rights, contact our support team via email or live chat. We respond in English and local languages within two business hours during standard operating hours. For data access requests, we typically respond within 10 business days. For deletion requests, we process them within 30 days subject to legal retention obligations.

If you believe we have mishandled your data or violated your privacy rights, you may file a complaint with our management team or with local data protection authorities in your jurisdiction. We take all privacy complaints seriously and investigate them thoroughly. Our commitment to data protection is central to how we operate patih. We encrypt all sensitive information, limit access to authorized staff only, and comply with applicable data protection laws across all regions where we serve users.

Changes to This Privacy Policy

We may update this privacy policy at any time. Changes take effect when we post the updated policy on patih. We notify registered users of material changes via email at least 14 days before they take effect. Your continued use of patih after the effective date constitutes your acceptance of the updated policy. If you do not agree with changes, you may close your account and request deletion of your data.

Contact Our Support Team

For questions about our privacy practices, data access requests, or concerns about how we handle your information on patih, contact our support team via email or live chat. Our team is available in English and local languages during standard business hours. You can also visit our FAQ section for common privacy and account questions. For formal data requests or legal inquiries, please direct your request to our compliance team through official channels.

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