patih Account & Payment FAQ

We at patih operate in jurisdictions where local law permits online gaming. Our services are not available globally. We do not offer patih in jurisdictions where online gaming is prohibited by statute. Users from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions may access patih if they verify that such access complies with their own jurisdiction's applicable law. During account registration, you provide your residential address; we use this to confirm service eligibility. If we detect that you are accessing patih from a restricted jurisdiction, we may suspend or terminate your account. For details, see our Legal notice

Withdrawal requests on patih are subject to verification windows. After you submit a withdrawal request, our team reviews your account for compliance and fraud signals. This review typically takes one to two business days. Once approved, the funds are transferred to your linked bank account or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). The time for funds to arrive in your account depends on your bank or payment provider—most transfers complete within one business day after approval. We do not guarantee exact processing times. If your withdrawal is delayed beyond two business days, contact our support team for status.

No. Each user may hold only one active account on patih. Opening multiple accounts violates our terms and may result in permanent suspension of all linked accounts and forfeiture of balances. We detect duplicate accounts using identity verification data, email addresses, phone numbers, and IP addresses. If you have forgotten your password or cannot access your existing account, contact our support team—we can help you recover access or reset your credentials. Do not attempt to open a second account; instead, use our account recovery process.

To request deletion of your personal data from patih, contact our support team via email or live chat. Include your account username and the email address associated with your account. We will verify your identity and process your request in accordance with applicable data protection laws. Note that we may retain certain data for legal, regulatory, or fraud-prevention purposes even after account closure. Data deletion requests typically take five to ten business days to process. For details about how we handle your data, see our Privacy policy

We at patih do not charge fees on deposits or withdrawals. However, your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may apply their own fees or charges. These fees are set by your financial institution, not by patih. Before depositing or withdrawing, check with your bank or e-wallet provider to understand any applicable charges. All amounts you deposit on patih are credited in full to your account balance. Withdrawal amounts are transferred in full; any fees charged by your bank appear as a separate deduction from your bank account, not from your patih balance.

Our weekly cashback offer on patih rewards active users with a percentage of their net losses each week. Net loss is calculated as total amount wagered minus total winnings during the week. Cashback is credited automatically every Monday morning based on your account activity from the previous Monday through Sunday. Higher account tiers earn better cashback rates—as you increase your tier through consistent activity, your cashback percentage increases. Cashback is credited as bonus funds; bonus funds are subject to wagering requirements before withdrawal. The exact cashback rate depends on your tier level. For details about tier progression and current rates, check your account dashboard on patih or contact our support team.

Our support team at patih handles English and local languages. We respond to live chat and email inquiries in English during business hours. Response times typically range from one to two hours during peak times. If you have an urgent issue, use our live chat feature—support agents are available to assist. For non-urgent questions, email support is also available. We aim to resolve most account, payment, and game-related issues within one business day. If your issue requires investigation or document review, resolution may take longer. Contact our support team via the channels listed on patih for current availability.

We at patih offer football markets covering Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studio feeds. Slot games on patih include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Additional markets include MotoGP and badminton. Market availability varies by region and may change seasonally. Check the patih app or website for current market listings. For questions about specific markets or game rules, contact our support team.

If you forget your password on patih, use the "Forgot password?" link on the login page. Enter your username or email address, and we will send a password-reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. We will verify your identity using your registered phone number or email before issuing a reset. Password recovery typically takes less than one hour. For security reasons, we do not reset passwords over the phone or via chat without identity verification.